Janitorial providers have an enormous responsibility. These services keep a facility beautiful, safe, sanitary, secure, and operational via a wide range of tasks (i.e., cleaning, inspections, repairs, etc.). Of course, proper facility maintenance isn’t just about the quantity and frequency of these tasks, but also their quality. It doesn’t matter how many people you employ for janitorial services if they fail to perform their duties properly every time. The best janitorial companies include quality assurance measures to guarantee stellar results and give their clients peace of mind. Let’s dig deeper into why quality assurance is essential for janitorial services.
What to Know About Quality Assurance in Janitorial Services
What Is Quality Assurance, Anyway?
As its name suggests, “quality assurance” refers to protocols aimed at guaranteeing high-quality outcomes. Some of these processes are more general in nature, while others are more trade-specific. For instance, every quality assurance program should include clearly defining work parameters, maintaining strong communication at every level, identifying key performance indicators (KPIs), etc. For janitorial cleaning services, in particular, quality assurance measures may include the use of a Computerized Maintenance Management System (CMMS) to streamline scheduling and track KPIs, the latest equipment for more efficient cleaning, specialized training for personnel, etc. Simply put, any and every effort to enhance the janitorial services’ efficiency and results contribute to its quality assurance endeavors.
The Importance of Quality Assurance for Janitorial Services
At the most basic level, the importance of maintaining strong quality assurance standards is self-explanatory -- when janitorial staffers do a better job, the facility becomes a better place for all employees, customers, and guests. That said, the implications of proper quality assurance fan out much further. For one thing, quality janitorial services offer customized solutions to each of their clients, allowing them to adapt to a particular facility’s needs over time. In doing so, these janitorial providers help save businesses time and money while keeping their people safe on an ongoing basis. Moreover, quality assurance is largely about accountability. If something goes wrong, the quality janitorial provider will take responsibility for the mistake and commit themselves to amending it and preventing similar issues in the future. Ultimately, quality assurance amounts to a safer, more secure facility and an improved reputation for your business.
What Quality Assurance Looks Like at The Budd Group
At The Budd Group, we incorporate quality assurance practices in everything we do. Our founder, Richard Budd, liked to say, “Do what you say you are going to do,” which has become our operating principle. To live up to this mantra, our janitorial division adheres to a quality assurance program based on the following measures:
Establishment of clearly defined work parameters
Continual proactive communication
Key performance indicators
Thorough training of our personnel & constant supervision
Work order reports & feedback mechanisms for our customers
Using technology efficiently to manage performance, inspections & feedback
Regular review meetings focused on performance improvement
Beyond this, our management team regularly performs audits and on-site visits to ensure that all quality assurance standards are met at each of our client's facilities. The Budd Group has also been awarded CIMS (Cleaning Industry Management Standard) Certification with Honors and CIMS Green Building Certification with Honors by ISSA. These qualifications represent our commitment to establishing and maintaining processes that ensure quality, efficiency, and customer satisfaction. To learn more about our various facility maintenance services and everything else that we do for our clients, give us a call today at 800-221-8158!