Janitorial Services: 7 Things You Need for Better Janitorial Quality Assurance Programs

If you want the best for your business, you must hire a janitorial services provider that can live up to and surpass your standards. The bare minimum won’t cut it. Not only should your provider deliver the best results, but they must also constantly work toward improving their efforts and meeting your needs as they evolve. So, when screening various janitorial providers, find out if they have some kind of quality assurance program in place. Here are seven things to look for in a stellar quality assurance program.

1. Clearly Defined Work Parameters

Janitorial work is multifaceted and often involves several moving parts at once. To maintain order and maximize efficiency, every quality assurance program must focus on establishing clearly defined work parameters. This means that the client and janitorial provider both agree to the range of services being offered and how they’re applied. It also means that janitorial workers understand their roles as individuals and team members, and work accordingly. When everyone is on the same page, there are never too many cooks in the kitchen, so to speak, and tasks get completed properly and on time.

2. Continual Communication

Strong communication goes hand in hand with the previous point. If staff members cannot communicate with one another or others in the facility, problems are bound to surface. And when it comes to janitorial work, even a small misunderstanding can lead to disaster. Tasks may become neglected or fulfilled multiple times, workers may get into feuds, and clients might not know where to turn for recourse. This is why all quality janitorial services make a point to proactively cultivate communication channels at every level. The clearer things are, the better.

3. Key Performance Indicators

In order to ensure continual quality results, janitorial companies must have a rubric for keeping track of various aspects of their operation. Otherwise, it becomes difficult to determine what needs improvement and what is working well. These key performance indicators (KPIs) might include energy savings, customer and client satisfaction, number of workplace injuries or incidents, sustainability, and more.

4. Thorough Training & Constant Supervision

The success rate of any janitorial company ultimately depends on its staff. Proper training and supervision or crucial to fostering a strong company-wide work ethic. As workers continue to develop, less supervision is necessary, though other accountability measures should still be in place to make sure everyone is delivering quality results.

5. Work Order Reports & Feedback Mechanisms

When outsourcing commercial janitorial services, businesses expect their provider to be there in their time of need. Establishing an efficient system for sending and receiving work orders and other requests is crucial to developing this feedback loop. If something goes wrong, it shouldn’t take long for your janitorial company to find out and address the issue properly.

6. Use of the Best Technology

The best janitorial companies use the latest technology for a multitude of purposes, all aimed at increasing efficiency, accountability, and safety. This technology encompasses everything from the best cleaning equipment to software solutions for managing KPIs, aiding in inspections, and green cleaning solutions for greater sustainability and workplace health and safety.

7. Regular Reviews

Lastly, the best janitorial quality assurance programs must include routine examinations focused on performance improvement. These reviews should both include internal meetings and meetings with clients to go over results spanning the past quarter, half-year, or year. Receiving regular feedback will allow the janitorial provider to make tangible, positive changes that ensure continued quality service for all of its clients.

The Budd Group’s Quality Assurance Program

The Budd Group’s quality assurance program includes each of the seven aspects outlined above. Our program offers a customized set of processes that are implemented and measured at your facility. To ensure a purposeful, customer-focused execution of services, we are committed to operating under the principles of CIMS (Cleaning Industry Management Standard) and our focus on quality and accountability allows us to meet your needs and expectations in the most efficient, cost-effective manner possible.

To learn more about our services, our people, and our mission here at The Budd Group, give us a call today at (800) 221-8158!

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