Managing Emergency Response in the Workplace

This video serves as an emer­gency response guide­book for offices. With approach­ing tor­na­do and hur­ri­cane sea­son, we address dan­ger­ous weath­er. We also address things such as work­place vio­lence and engag­ing in active shoot­er training.

Video Tran­scrip­tion:

Hey there, and wel­come to the next install­ment of The Budd Group Safe­ty Train­ing. We’re going to be talk­ing a lit­tle bit about how you can keep your­self safe dur­ing dif­fer­ent types of emer­gen­cies, whether you are at work or at home. The first one that we want to talk about is weath­er events, which is extreme­ly rel­e­vant right now as we are com­ing up on hur­ri­cane sea­son. In our mar­kets, the two pri­ma­ry weath­er events that we need to be con­cerned about are tor­na­does and hur­ri­canes. So if you are at work when one of these weath­er events is hap­pen­ing, it’s extreme­ly impor­tant that you are famil­iar with the site spe­cif­ic emer­gency response plan. Your man­ag­er should have a copy of this and should be able to train you on it. This is sim­ply going to tell you where to go in a dif­fer­ent type of emer­gency or who to contact.

If you hap­pen to be at home, it’s equal­ly impor­tant that you have your own emer­gency response plan so that you know how to keep you and your fam­i­ly safe in a time of emer­gency. The pri­ma­ry things that we need to be con­cerned about when we’re deal­ing with these types of weath­er events are wind and rain. Wind can cause heavy objects to fly around and poten­tial­ly strike us. And rain, as you know, can quick­ly cause a flash flood and cause lots and lots of trou­ble for us. So to avoid these things, we want to make sure that we know where we’re going to go to seek cov­er. We want to be able to find a place that is away from any heavy objects or away from any glass or win­dows. If you hap­pen to be out­side or in your vehi­cle, this means get­ting out of the vehi­cle and find­ing the low­est absolute spot that you can be, and cov­er­ing your neck and your head.

And to avoid water or ris­ing water, we’d sim­ply want to be aware of our sur­round­ings and know where we would go in a time of emer­gency, that we would­n’t be trapped and that we can be as high as pos­si­ble to avoid that water. And as a reminder one more time, it’s real­ly, real­ly impor­tant when you are at work that you know what you’re going to do in these types of emer­gen­cies. This means being very famil­iar with the emer­gency response plan for your site, and this also means know­ing how you’re going to com­mu­ni­cate with your man­ag­er. If you’re not at work yet, how are you going to learn about this emer­gency? And if you are at work, how are you going to com­mu­ni­cate that with your man­ag­er? Whether it’s a phone call or a text mes­sage, it’s just impor­tant that you and your man­ag­er have worked this out ahead of time.

The next type of emer­gency that we want to cov­er is a fire emer­gency. Again, this is hope­ful­ly some­thing that you nev­er have to face at work. But if you do, it’s impor­tant that you know how to han­dle it. Here at The Budd Group, we’re going to clas­si­fy fires in two ways: fires that we should fight and fires that we should not fight, fires that we need to get out immediately.

There’s a cou­ple of ways that we can iden­ti­fy fires that we do not need to fight. The first is if you don’t know what is burn­ing, then you should­n’t try to fight it because there are dif­fer­ent types of fires. There’s dif­fer­ent clas­si­fi­ca­tions of fires, and it may be that the fire extin­guish­er that you have is not capa­ble of putting out the fire that you need to put out. The sec­ond is very simple.

If it’s just too large or if it’s spread­ing too quick­ly, you need to get out and you don’t need to wor­ry about fight­ing that fire. And the third would be if it’s pro­duc­ing some type of tox­ic smoke that is mak­ing peo­ple have trou­ble breath­ing, you just need to get out no mat­ter how small the fire is and con­tact the author­i­ties immediately.

If you were going to try to fight the fire with a fire extin­guish­er like this, it’s impor­tant that you know how to use it. The acronym that we like to use is PASS, P‑A-S‑S. And that sim­ply means to pull the pin, to aim the hose where you want to spray it, to squeeze the trig­ger, and then sweep the area so that you’re not stay­ing in one area but you’re cov­er­ing the entire base of the fire that you’re try­ing to pull out.

Again, that’s pass, pull, aim, squeeze and sweep. But I want to remind you that as an employ­ee of The Budd Group, it is not your respon­si­bil­i­ty to put out a fire. It is your respon­si­bil­i­ty to keep you and those around you safe. So my ulti­mate advice to you is to trust your gut. If it is a fire that you believe that you can­not put out, no mat­ter how small it is, please get out and fol­low the evac­u­a­tion plan that is a part of the emer­gency response plan that you have for your site. And also as soon as it’s safe to do so, con­tact 911 no mat­ter how small the fire. Anoth­er type of emer­gency that hope­ful­ly you have to nev­er face at work is a work­place vio­lence inci­dent. If this were to hap­pen, it’s impor­tant that you know how to respond to it.

So if you were to face this type of event, and it’s impor­tant to know that this type of event does not mean just phys­i­cal vio­lence. This could be emo­tion­al vio­lence or bul­ly­ing or ret­ri­bu­tion, any­thing that you feel is mali­cious in nature. If you were to face this event, it’s impor­tant that you know how to respond to it and maybe how to even pre­vent it. So first, how to pre­vent it. Make sure that you’re pay­ing atten­tion to those around you and pay­ing atten­tion to their atti­tudes and per­son­al­i­ties. And if you notice some­thing that just does­n’t sit well with you, trust your gut and say something.

If you see some­thing, say some­thing, report it to your man­ag­er. Let them know that it’s mak­ing you feel uneasy, and your con­cern for that per­son that you’re work­ing with. Often­times there’s oth­er stuff going on out­side of work that can cause some­one to boil up, and it’s not just any­thing that’s hap­pen­ing in that one moment. So please just look out for that per­son and say some­thing to your man­ag­er. If you do end up in a sit­u­a­tion that becomes vio­lent, the best thing that you can do is sep­a­rate your­self from that sit­u­a­tion imme­di­ate­ly and noti­fy a man­ag­er. If it’s a seri­ous enough event, sep­a­rate your­self from the sit­u­a­tion and noti­fy the author­i­ties, or call 911 immediately.

The last type of emer­gency that we want to talk to you about is one that we hope that you nev­er have to face at work, at home, or any­where else. But it’s one that we believe at The Budd Group is extreme­ly impor­tant for you to be pre­pared for, and that’s an active shoot­er sit­u­a­tion. So we want to walk you through a cou­ple of dif­fer­ent things to help you respond in that type of emer­gency. As you’ve heard in oth­er places, the way that we want to respond to this is run, hide and fight, and in that order. So the first: run. It’s extreme­ly impor­tant that you know any­where you are, whether an event like this is tak­ing place or not, where your exits are, how you would get out of a build­ing if you need­ed to in a hur­ry. Please be aware of your surroundings.

This means not always being glued to our phones, but when we walk into a new space or a new envi­ron­ment, mak­ing sure we know how we would get out of that envi­ron­ment if we need­ed to for any type of emer­gency. The sec­ond response would be to hide. And again, it’s very impor­tant that we know where we are going to hide. So you have be famil­iar with your sur­round­ings and know that in that type of sit­u­a­tion, I would go into this room and I would bar­ri­cade that door with some­thing to keep myself safe and keep those with me safe.

Now for these first two things, it’s also impor­tant to remem­ber in this type of sit­u­a­tion that the law enforce­ment that is show­ing up to help in this sit­u­a­tion, they don’t know who the shoot­er is and who the vic­tims are. So it’s very impor­tant if a law enforce­ment shows up to keep your hands vis­i­ble and to iden­ti­fy your­self so that they know, and lis­ten to what­ev­er they say.

They may ask you to get on the ground or to go out­side. And it’s impor­tant to just lis­ten because again, they don’t know who the vic­tims are or who the shoot­er is. The final thing would be to fight. If you do not have the oppor­tu­ni­ty to evac­u­ate, you do not have the oppor­tu­ni­ty to hide, your best chance at sur­vival is to engage and use any­thing you can around you as a weapon to fight that shooter.

The last thing we want to talk to you about is the best way to keep you safe dur­ing an active shoot­er event, and that’s to avoid it entire­ly. Most active shoot­er events actu­al­ly do hap­pen at the work­place, though they don’t get a lot of media cov­er­age. Usu­al­ly these types of acci­dents are not iso­lat­ed. Usu­al­ly they hap­pen because some­one has had some­thing going on at home or some­thing going on at work, and they’ve just had enough.

So for that rea­son it’s extreme­ly impor­tant, just like when we talked about with work­place vio­lence, for you to say some­thing if you see some­thing. If you’ve noticed some­one’s behav­iors change and it catch­es you off guard or you notice some­one mak­ing threats or any­thing like that, any­thing that does­n’t sit well with you, please report it to your man­ag­er imme­di­ate­ly so that we can try to help that team­mate and get them the help that they need so that we can avoid sit­u­a­tions like this.

The final thing is we often get the ques­tion, When or how should I call 911?” And the answer is it depends. If you find your­self in this sit­u­a­tion you want to call 911 as soon as it is safe to do so. And that sim­ply means if you’re in an area where you should­n’t be mak­ing noise because it may cause the shoot­er to find you or know where you are, then it would not be a good idea to call it that time.

Let some­one else do it. But if you are in a place where you could make the call, the soon­er that we can get law enforce­ment to that sit­u­a­tion, the bet­ter. Again, we hope that none of these emer­gen­cies are things that any of our employ­ees ever have to face, but we want you to be pre­pared to han­dle them.

Hey there, Budd Group man­agers. Thank you for tak­ing part in this mon­th’s safe­ty train­ing, and thank you for tak­ing the safe­ty of your employ­ees in times of emer­gency, seri­ous­ly. We’ve added this lit­tle clip on the end for you guys to talk a lit­tle bit about how we need to train our employ­ees on this, as well as some of the things that you need in order to begin com­pli­ance regard­ing emer­gen­cies. So as ref­er­enced in the video mul­ti­ple times, it’s impor­tant that each of our accounts have a site-spe­cif­ic emer­gency response plan, and that’s a very sim­ple document.

All it does is out­line what we’re going to do in dif­fer­ent types of emer­gen­cies. The first step to com­ing up with this plan is to make sure that your client or your site that you’re work­ing at and does­n’t already have one that they want you to abide by. They may have a set of stan­dards that they expect you to have writ­ten down and teach your employ­ees as well. But whether they do or whether they don’t, we want to make sure that we adopt our own site-spe­cif­ic plan, and includ­ing theirs if we need to, or not if they ask us not to.

The Budd Group strives to be a God-hon­or­ing com­pa­ny of excel­lence safe­ly deliv­er­ing ser­vices in jan­i­to­r­i­al, main­te­nance, and land­scap­ing; offer­ing devel­op­ment oppor­tu­ni­ties for their employ­ees; and con­tribut­ing to their community.

Inter­est­ed in work­ing for The Budd Group? We are hir­ing and offer benefits!

Find a Job

We have loca­tions in Flori­da, Geor­gia, Ken­tucky, Mis­sis­sip­pi, North Car­oli­na, South Car­oli­na, Ten­nessee, Vir­ginia, and West Virginia.

Please use the links above for apply­ing to The Budd Group for any posi­tion through­out our com­pa­ny. How­ev­er, if you need to con­tact some­one regard­ing a spe­cif­ic ques­tion, please use the phone num­ber or email for the office near­est you from the list below.


All Locations
Phone: 407-823-8188


Phone: 678-971-5844

All Other Locations
Phone: 678-971-5844


All Locations
Phone: 615-373-4712


All Locations
Phone: 615-373-4712


Alamance – Burlington
Phone: 336-660-2455

Phone: 678-971-5844

Phone: 704-334-1494

Phone: 704-334-1494

Phone: 336-272-4300

Phone: 919-544-9793

High Point
Phone: 336-841-9154

Phone: 704-334-1494

Phone: 919-544-9793

Phone: 704-334-1494

Phone: 864-288-4046

Southern Pines
Phone: 336-272-4300

Phone: 704-334-1494

Phone: 919-544-9793

Phone: 252-246-7365

Phone: 336-765-7690


Phone: 864-288-4046

Phone: 843-425-5325

Phone: 704-334-1494

Phone: 864-288-4046

Phone: 678-971-5844

Fort Mill
Phone: 704-334-1494

Phone: 864-288-4046

Phone: 864-288-4046

Phone: 864-288-4046

Murrells Inlet
Phone: 678-971-5844

Rock Hill
Phone: 704-334-1494

Phone: 864-288-4046



Phone: 540-613-8311

Phone: 336-272-4300

Phone: 540-613-8311


All Locations
Phone: 704-334-1494

How We Work

Make It Right

This simple philosophy is at the heart of our guarantee to every customer we serve. We will meet or exceed your expectations in the delivery of high-quality facility support solutions.

On Time Every Time

We will work closely with you to adhere to your schedule, minimize disruptions, and complete tasks on time.

Always Adapting

We are at the cutting edge of how to manage new and unforeseen issues in your facility, offering customized, comprehensive, and flexible facility management programs.



Dane Slaughter, Greenville-Spartanburg Airport District

I have worked with The Budd Group since 2011, and I have been very pleased and impressed with their staff, account managers, and regional support they provide. They have been very prompt to respond if there is an issue with the janitorial services. They provide an exceptional service and understand the importance of greeting our passengers and guests to allow them to have a wonderful experience when traveling. I view their service as a partnership and count on them daily to deliver exceptional quality to our tenants, passengers, staff, and business partners.

Guy Harley, Wake Forest University Health Sciences

The Budd Group provides exceptional custodial services for our campus. We are grateful for their service to our patients, families, visitors, staff and faculty for over 40 years. The Budd Group is very responsive to our requests and needs, and we truly believe in their loyalty and commitment to our success.

Billy D. Smith, Kershaw County School District

I personally have had the best experience and relationship with The Budd Group. From their owner all the way to their day porters, they take great pride in representing the company name, and doing the best job they can. During these unprecedented pandemic times The Budd Group has been flexible and responsive to the changing needs our district has had in every way. With every firm that we have used there have been issues, but no firm has ever been as responsive, and as quick to fix whatever the issue may be as The Budd Group!

Nick Mincey, Orange County Schools

The Budd Group has gone above and beyond in providing custodial services to our district. Following a lengthy RFP process, we as a committee selected them to help our district achieve a new and rejuvenating approach to campus cleaning and facility care. We asked them to take on a difficult task of staffing, and preparing schools for the start of our school year with only 6 weeks of transition time. We all knew it would be difficult at best. However, with the help of their Human Resources department and successful hiring strategies, we were up and running by the time our Staff members began to enter the campuses for the school year.

Blaise Winch, Capsugel

The Budd Group has been providing services to Capsugel for over 6 years. The service provided has been excellent and professional. They perform duties in multiple locations including a manufacturing plant, distribution center, office area, machine shop and fitness center. They clean all of the following types of areas at those various locations: office, bathroom, cafeteria, fitness center, locker room, shipping/receiving and CGMP production areas. As it relates to CGMP experience, they also created a sanitation program for the cGMP areas, maintain and created their own operating instructions, maintain document control and follow all cGMP guidelines for hygiene and documentation.

Susan A. Maddux, Presbyterian College

The Budd Group has become a true partner with Presbyterian College. They have taken the time to fully understand our mission and become a true part of the Blue Hose family. The housekeeping staff often pull off miracles when given very little time to clean a space on campus between events. They work long hours and respond 24/7 to emergencies on campus. The landscaping team has transformed the grounds of the campus such that the college regularly gets positive feedback from those who visit the campus. Before outsourcing to The Budd Group, the college performed these services in house. We have seen significant improvement in both housekeeping and grounds since The Budd Group took over.


Get More Information

With more than 4,000 dedicated employees, The Budd Group is one of the leading facility service companies in the country, delivering high-quality janitorial, maintenance, landscaping and facility support solutions to customers throughout the Southeast.

Get More Information