Using Emotional Intelligence to Create a Positive Work Atmosphere

Using emo­tion­al intel­li­gence cre­ates a pos­i­tive atmos­phere at work. Acknowl­edg­ing when a cowork­er is feel­ing over­whelmed or stress leads to a work­place that runs like a smooth office team.

Video Tran­script:

Lisa:

Come in.

Dako­ta:

Hey.

Lisa:

Hey.

Dako­ta:

Alright, look, I need my pay­check today.

Lisa:

I can’t help you with that today.

Dako­ta:

I mean, is there noth­ing, how could I, you know, could we talk to a man­ag­er or something?

Lisa:

You can, and that’s how the process starts.

Dako­ta:

Well, then I’ll go get Ron. He’s here, right?

Lisa:

They’re all gone. They’re all gone. All the man­agers are gone. We have to start this tomor­row. And I’m about to shut down.

Dako­ta:

I need this right now.

Lisa:

I can’t help you with that. I’m sorry.

Dako­ta:

Okay. I just got a call. I have med­ical bills pil­ing up. I’ve got the man­agers on my butt this morn­ing. I was dri­ving, getting-

Lisa:

You need to calm down.

Dako­ta:

This sucks.

Speak­er 3:

Action.

Speak­er 4:

So, Budd Group team, I’ve got a ques­tion for you. Which drop was it that made that cup over flow? Was it the first one, or was it the last one? Well, the answer is it’s both. In fact, it’s every sin­gle drop that went into that cup that caused it to over­flow, from the first to the last, and this is not that dif­fer­ent from the sto­ry that you’re about to see.

Speak­er 4:

It may have looked like Dako­ta walk­ing into that office and explod­ing at Lisa was a total­ly iso­lat­ed and inap­pro­pri­ate event, and in no way am I excus­ing that type of behav­ior. But each of us is exact­ly like this cup, and we are con­stant­ly being filled up with water, whether it’s us feel­ing hurt, or angry, or retal­i­at­ed against, or just being frus­trat­ed. Emo­tions are some­times tough to deal with and they’re con­stant­ly fill­ing up our cup. And the truth is you just nev­er know how full some­one’s cup is. So let’s tune in and see exact­ly what got Dako­ta to that point that caused him to tip.

Dako­ta:

Call Ron Exam.

Ron:

This is Ron.

Dako­ta:

Hey Ron, this is Dako­ta. I was just call­ing to let you know that I’m going to be at work just prob­a­bly right on time because the traf­fic is ter­ri­ble this morning.

Ron:

Okay. Hur­ry up, because we’re swamped.

Dako­ta:

All right. Yeah, I got you. I’m sor­ry about that. I’m get­ting there as quick as I can. Whoa, dude, stay in your lane. Idiot.

Dako­ta:

What the heck. That is my num­ber. Come on. What is?

Dako­ta:

All right, so I was try­ing to ring in here.

Ron:

Okay. Show me.

Dako­ta:

And then it asks for my num­ber and I put it in and oh, it worked this time. Sor­ry. It was­n’t work­ing before.

Ron:

Okay. Let’s get back to work. We’re busy.

Dako­ta:

Oh, Ron. Hey, I mean I got here on time. Is there any way that you could go back in and adjust my clock-in time?

Ron:

No, no, we don’t do that here.

Dako­ta:

Hel­lo, this is Dakota.

Cas­san­dra:

Hi, Dako­ta. My name is Cas­san­dra. I’m call­ing from Sig­nal Health. How are you today?

Dako­ta:

I’m all right. How are you?

Cas­san­dra:

Good. I’m call­ing about the out­stand­ing bal­ance of $5,527.00 from your wife’s surgery a few months ago.

Dako­ta:

Yeah. Yeah, yeah. I’m work­ing on that. I’m in the office right now. I’m going to try to get my pay­check advanced or some­thing so I can take care of that.

Cas­san­dra:

Okay. It is imper­a­tive. You are over a month late already.

Dako­ta:

Yeah, yeah. Yeah, I’m sor­ry about that.

Cas­san­dra:

Okay.

Dako­ta:

All right. See you.

Lisa:

Come in.

Dako­ta:

Hey.

Lisa:

Hey.

Dako­ta:

All right. Look, I need my pay­check today.

Lisa:

I can’t help you with that today.

Speak­er 3:

So as you can see, Dako­ta’s iso­lat­ed inci­dent was­n’t so iso­lat­ed after all. It turns out his cup had been fill­ing up with water all day long and by the time he walked into that office, he just had enough, and Lisa was the straw that broke the camel’s back. And it does­n’t have to be stuff that’s hap­pen­ing at work that’s fill­ing up our cups. Some­times it’s stuff that’s going on at home with fam­i­ly and friends, or maybe it’s just traf­fic on the way to work. The point is, every­body’s cup is always fill­ing up, and you just nev­er know how full some­body’s cup is.

Speak­er 3:

So what I would ask of you, Budd Group team­mates, is to try to take stuff out of peo­ple’s cups by offer­ing a help­ing hand or maybe just lis­ten­ing to them as a friend or just treat­ing them with kind­ness. You nev­er know when a kind word might take a lit­tle bit out of some­one’s cup.

Speak­er 3:

In this sto­ry, for instance, it could have turned out much dif­fer­ent­ly had Dako­ta’s man­ag­er treat­ed him with a lit­tle bit more respect, or maybe Lisa had respond­ed a lit­tle bit more kind­ly at the end. You just nev­er know. So to wrap it up, just treat oth­ers with kind­ness. Treat them how you would want to be treat­ed. And keep in mind, you nev­er know how full some­body’s cup might be.

The Budd Group strives to be a God-hon­or­ing com­pa­ny of excel­lence safe­ly deliv­er­ing ser­vices in jan­i­to­r­i­al, main­te­nance, and land­scap­ing; offer­ing devel­op­ment oppor­tu­ni­ties for their employ­ees; and con­tribut­ing to their community.

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