Nancy Criscoe, Vice President of Organizational Development and Shared Services, is responsible for examining, consolidating, creating and implementing field operating processes, with the goal of having consistent processes and systems for the execution of all aspects of field operations company-wide. She will leverage the service delivery to field operations from each of the Shared Service departments including; HR, Recruiting, IT, Safety, Project Management, Fleet Management, Training and Development.
Her role involves evaluating key success criteria for the future, such as customer requirements for improved process and systems, the need to grow margins, and the desire to create lean practices that are scalable through people, process and technology. This means strategic recruiting and sourcing, retention, engagement, performance management, technology, project management, and communication. In addition, sustaining success is all about the constant evaluation of field processes, making modifications as needed in order to continue to meet and exceed customer needs as well as all the regulatory guidelines for our industry.