Service Request Coordination

Com­mer­cial facil­i­ties fea­ture numer­ous mov­ing parts. Ide­al­ly, each of these pieces would oper­ate at full capac­i­ty and in per­fect har­mo­ny. But, as you like­ly know, even a small mal­func­tion some­where can lead to broad­er issues in productivity. There’s no telling what will go wrong, or when, but it helps to have a team on your side that can pro­vide you with the nec­es­sary ser­vices when the time comes. At The Budd Group, our ser­vice request coor­di­na­tion offer­ings give our clients peace of mind and keep their facil­i­ties run­ning on time.

What Ser­vice Requests Do We Cover?

Every facil­i­ty has unique needs, pro­ce­dures, and prob­lems, and our ser­vice requests come in many forms to meet these demands. One client might request indus­tri­al parts clean­ing ser­vices to main­tain one or sev­er­al of their machines, while anoth­er might need help with their trash and debris removal solu­tions to keep their space san­i­tary. Whether you need parts, last-minute ser­vices, or a long-term part­ner for your facility’s needs, The Budd Group will coor­di­nate the opti­mal path for get­ting you exact­ly what you need.

How Do We Coor­di­nate Your Ser­vice Requests?

The most impor­tant part of prop­er ser­vice request coor­di­na­tion is stream­lin­ing the jour­ney from the ini­tial request to the retrieval of ser­vices. This way, you can get what you need as quick­ly as pos­si­ble. We opti­mize this process by devel­op­ing chan­nels that will put you in direct con­tact with your ser­vice providers. So, if you require spe­cial­ized com­mer­cial clean­ing ser­vices, for instance, you can eas­i­ly access the team you need for your facil­i­ty. We don’t want to be the kind of mid­dle-man that gets in the way. Instead, we want to be a por­tal that elim­i­nates the red-tape, hoops, and hur­dles you may have encoun­tered in the past when request­ing services.

The Budd Group Difference

At The Budd Group, we under­stand that every client is unique, so we tai­lor our ser­vices to fit each facility’s spec­i­fi­ca­tions. There­fore, the jan­i­to­r­i­al ser­vices we pro­vide for one build­ing won’t look iden­ti­cal to those we pro­vide for anoth­er. That said, the qual­i­ty of our facil­i­ty main­te­nance and clean­ing ser­vices remains con­sis­tent across the board. And you can count on The Budd Group to ful­fill all of your ser­vice requests on time, every time.

How We Work

Make It Right

This simple philosophy is at the heart of our guarantee to every customer we serve. We will meet or exceed your expectations in the delivery of high-quality facility support solutions.

On Time Every Time

We will work closely with you to adhere to your schedule, minimize disruptions, and complete tasks on time.

Always Adapting

We are at the cutting edge of how to manage new and unforeseen issues in your facility, offering customized, comprehensive, and flexible facility management programs.

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Testimonials

Dane Slaughter, Greenville-Spartanburg Airport District

I have worked with The Budd Group since 2011, and I have been very pleased and impressed with their staff, account managers, and regional support they provide. They have been very prompt to respond if there is an issue with the janitorial services. They provide an exceptional service and understand the importance of greeting our passengers and guests to allow them to have a wonderful experience when traveling. I view their service as a partnership and count on them daily to deliver exceptional quality to our tenants, passengers, staff, and business partners.

Guy Harley, Wake Forest University Health Sciences

The Budd Group provides exceptional custodial services for our campus. We are grateful for their service to our patients, families, visitors, staff and faculty for over 40 years. The Budd Group is very responsive to our requests and needs, and we truly believe in their loyalty and commitment to our success.

Billy D. Smith, Kershaw County School District

I personally have had the best experience and relationship with The Budd Group. From their owner all the way to their day porters, they take great pride in representing the company name, and doing the best job they can. During these unprecedented pandemic times The Budd Group has been flexible and responsive to the changing needs our district has had in every way. With every firm that we have used there have been issues, but no firm has ever been as responsive, and as quick to fix whatever the issue may be as The Budd Group!

Nick Mincey, Orange County Schools

The Budd Group has gone above and beyond in providing custodial services to our district. Following a lengthy RFP process, we as a committee selected them to help our district achieve a new and rejuvenating approach to campus cleaning and facility care. We asked them to take on a difficult task of staffing, and preparing schools for the start of our school year with only 6 weeks of transition time. We all knew it would be difficult at best. However, with the help of their Human Resources department and successful hiring strategies, we were up and running by the time our Staff members began to enter the campuses for the school year.

Blaise Winch, Capsugel

The Budd Group has been providing services to Capsugel for over 6 years. The service provided has been excellent and professional. They perform duties in multiple locations including a manufacturing plant, distribution center, office area, machine shop and fitness center. They clean all of the following types of areas at those various locations: office, bathroom, cafeteria, fitness center, locker room, shipping/receiving and CGMP production areas. As it relates to CGMP experience, they also created a sanitation program for the cGMP areas, maintain and created their own operating instructions, maintain document control and follow all cGMP guidelines for hygiene and documentation.

Susan A. Maddux, Presbyterian College

The Budd Group has become a true partner with Presbyterian College. They have taken the time to fully understand our mission and become a true part of the Blue Hose family. The housekeeping staff often pull off miracles when given very little time to clean a space on campus between events. They work long hours and respond 24/7 to emergencies on campus. The landscaping team has transformed the grounds of the campus such that the college regularly gets positive feedback from those who visit the campus. Before outsourcing to The Budd Group, the college performed these services in house. We have seen significant improvement in both housekeeping and grounds since The Budd Group took over.

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With more than 4,000 dedicated employees, The Budd Group is one of the leading facility service companies in the country, delivering high-quality janitorial, maintenance, landscaping and facility support solutions to customers throughout the Southeast.

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