The landscape division is always seeking ways to make small continuous improvements to our processes, with the objective of increasing quality and reducing waste through constant review of the way in which we use people, equipment, and products. Our managers conduct regular monthly on-site landscape quality audits which serve as a proactive tool to help managers deliver consistent results. In addition, we encourage our talented associates to become Landscape Industry Certified through PLANET and various state trade organizations.
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Our basic operating principle is best summed up in the words of our founder, Richard Budd, who said, “Do what you say you are going to do.” To meet this promise, The Budd Group landscape division utilizes a quality assurance program based on seven fundamental tools:
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• Proactive communications
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• Key performance Indicators
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• Work order reports
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• Inspections
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• Team meetings
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• Customer surveys
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• Program review meetings.
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In addition, multi-level management teams perform regular quality audits and customer visits to ensure the highest level of landscaping service is being performed at your facility.
