The landscape division continually seeks new ways to make improvements to our processes, with the objective of increasing quality and reducing waste. Our managers conduct monthly on-site landscape quality audits, which serve as a proactive tool to help managers ensure that we are using our people, equipment and products in the most efficient way possible. In addition, we encourage our talented associates to become Landscape Industry Certified through PLANET and various state trade organizations.
Our basic operating principle is best summed up in the words of our founder, Richard Budd, who said, “Do what you say you are going to do.” To meet this promise, The Budd Group landscape division utilizes a quality assurance program based on seven fundamental tools:
- Proactive communication
- Key performance indicators
- Work order reports
- Team meetings
- Customer surveys
- Program review meetings
In addition, multi-level management teams perform regular quality audits and customer visits to ensure the highest level of landscaping service is being performed at your facility.