The Budd Group’s quality program offers a customized set of processes that are implemented and measured at your facility. To ensure a purposeful, customer-focused execution of services, we are committed to operating under the principles of CIMS, and our focus on quality and accountability allows us to meet your needs and expectations in the most efficient, cost-effective manner possible.
Our basic operating principle is based on the words of our founder, Richard Budd, who said, “Do what you say you are going to do.” To meet this promise, The Budd Group janitorial division utilizes a quality assurance program based on seven fundamental tools:
- Proactive communication
- Key performance indicators
- Work order reports
- Team meetings
- Customer surveys
- Program review meetings
In addition, our multi-level management team performs regular quality audits and customer visits to ensure the highest level of cleaning service is being performed at your facility.